Every Great Product Owner Needs a Great ScrumMaster

Roman PichlerApril 2nd, 2014Last Updated: April 1st, 2014

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Summary

The product owner and the ScrumMaster are two separate agile roles that complement each other. To do a great job, product owners need a strong ScrumMaster at their side. Unfortunately, I find that there is often a lack of ScrumMasters who can support the product owner. Sometimes there is confusion between the roles, or there is no ScrumMaster at all. This post explains the differences between the two roles, what product owners should expect from their ScrumMaster, and what the ScrumMasters are likely to expect from them.

Product Owner vs. ScrumMaster

The product owner and ScrumMaster are two different roles that complement each other. If one is not played properly, the other suffers. As the product owner, you are responsible for the product success — for creating a product that does a great job for the users and customers and that meets its business goals. You therefore interact with users and customers as well as the internal stakeholders, the development team and ScrumMaster, as the following diagram shows.

The grey circle in the picture above describes the Scrum Team consisting of the product owner, the ScrumMaster and the cross-functional development team.

The ScrumMaster is responsible for the process success — for helping the product owner and the team use the right process to create a successful product, and for facilitating organisational change and establishing an agile way of working. Consequently, the ScrumMaster collaborates with the product owner and the development team as well as senior management, human resources (HR), and the business groups affected by Scrum, as following pictures illustrates:

Succeeding as a product owner requires the right skill set, time, effort, and focus. So does playing the ScrumMaster role. Combining both roles – even partially – is not only very challenging but means that some duties are neglected. If you are the product owner, then stay clear of the ScrumMaster duties!

What the Product Owner should Expect from the ScrumMaster

As a product owner, you should benefit from the ScrumMaster’s work in several ways. The ScrumMaster should coach the team so that the team members can build a great product, facilitate organisational change so that the organisation leverages Scrum, and help you do a great job:

The following table details the support you should expect from the ScrumMaster:

Service	Details
Team coaching	Help the team collaborate effectively and manage their work successfully so that they can make realistic commitments and create product increments reliably. Encourage the team to work with the product owner on the product backlog. Ensure that the team has a productive work environment.
Organisational change	Work with senior management, HR and other business groups to implement the necessary organisational changes required by Scrum. Educate the stakeholders about what’s new and different in Scrum, explain their role in the agile process, and generate support and buy-in. Resolve role conflicts such as product owner vs. product manager and product owner vs. project manager.
Product owner coaching	Help the product owner choose the right agile product management techniques and tools. Support the product owner in making product decisions and tackle product owner empowerment issues. Help establish agile product management practices in the enterprise.

The ScrumMaster supports you as the product owner so that you can focus on your job – making sure that the right product with the right user experience (UX) and the right features is created. If your ScrumMaster does not or cannot provide this support, then talk to the individual, and find out what’s wrong. Don’t jump in and take over the ScrumMaster’s job. If you don’t have a ScrumMaster, show the list above to your senior management sponsor or to your boss to explain why you need a qualified ScrumMaster at your side.

What the ScrumMaster should Expect from the Product Owner

It takes two to Tango, and it’s only fair that your ScrumMaster has expectations about your work as the product owner. The following picture illustrates some of them:

The table below describes the ScrumMaster’s expectations in more detail:

Service	Details
Vision and Strategy	Provide a vision to the team that describes where the product is heading. Communicate the market, the value proposition and the business goals of the product. Formulate a product or release goal for the near to mid term.
Product Details	Proactively work on the product backlog. Update it with new insights and and ensure that there are enough ready items. Provide direction and make prioritisation calls. Invite the right people and choose the right techniques to collect feedback and data, for instance, invite selected users the review meeting and carry out a usability test.
Collaboration	Be available for questions and spend time with the team. Buy into the process and attend the sprint meetings. Manage the stakeholders and make tough decisions; say no to some ideas and requests.